Norma I. Reyes was appointed Commissioner of the Department of Business Affairs & Consumer Protection (BACP) by Mayor Richard M. Daley in November, 2008. Prior to her appointment, Reyes served as Commissioner of Consumer Services for more 4 years serving Chicago’s consumers and public vehicle industry.
Reyes helped to modernize the department by implementing innovative measures to help regulate the public vehicle industry and protect consumers from fraud and deceptive practices while promoting fair business practices.
Some marked improvements include the creation of a Taxi Industry Advisory Group. This group helped the Commissioner identify problems and recommend
Norma I. Reyes
Director
Chicago, IL, USA
solutions to help advance the industry. During her tenure in Consumer Services, there was a marked improvement in taxi service for people with disabilities and a comprehensive online licensing process was established.
Reyes was the chief architect in Chicago's efforts to reach a more than $53 million settlement with RCN for defaulting on its franchise agreement and defaulting on payments owed to public access station CAN-TV. While Commissioner, she also developed an online alert system for recalled toys to alert consumers.
Reyes previously served as Commissioner of the Department of Buildings and as Deputy Chief of Staff of Public Safety in the Mayor's Office. Reyes is an attorney who has practiced law in Chicago for 20 years, served as a prosecutor in the Cook County State's Attorney's Office and later was the Deputy Corporation Counsel for Municipal Prosecution. Reyes received a bachelor's degree in government and a Juris Doctorate from the University of Notre Dame.
Norma I. Reyes was appointed Commissioner of the Department of Business Affairs & Consumer Protection (BACP) by Mayor Richard M. Daley in November, 2008. Prior to her appointment, Reyes served as Commissioner of Consumer Services for more 4 years serving Chicago’s consumers and public vehicle industry.
July 2011
