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Susan Jones is the Chief License Inspector and the Director of the By-law and Regulatory Services Branch for the City of Ottawa

Susan has been involved in municipal law enforcement for the past 25 years and began her career as an enforcement officer working initially in parking and animal control and moving onto the enforcement of business and taxi licensing, zoning, property standards and numerous other regulatory by-laws. 

Prior to her appointment as Director in 2000, Susan was the General Manager of By-law and Licensing Services at the City of Nepean, served and chaired on


Susan Jones
Vice President
Ottawa, Ontario, Canada
numerous inter-municipal committees including the Ottawa-Carleton taxi reform committee from 1989-1992, and the Ottawa–Carleton Inter-Municipal Licensing Committee from 1993-2000. 

She is the current co-chair of the newly established Municipal Law Enforcement Project Team with the Association of Municipal Managers, Clerks and Treasurers of Ontario and Vice President on the International Association of Transportation Regulators.

Susan has a Bachelor of Arts Degree (Law/Criminology) and recently was designated as a Certified Municipal Officer and is a member of several professional associations.

Susan Jones
Director, Bylaw & Regulatory Services
110 Laurier Avenue West
Ottawa, Ontario Canada K1P 1J1

  Office: 613-580-2424 x 25536
  Fax: 613-580-2843
  Email: susan.jones@ottawa.ca

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March 2010
May 2009


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